Terms and Conditions

Published on June 27, 2019

Purchase Terms:  We reserve the right to refuse a sale without explanation. 

Payment Plans:  Long-term payment plans are generally not accepted. Once a commitment to purchase an animal has been received, full payment is required within 48 hours unless we agree to a written, alternative arrangement.

Courtesy Hold:  At our discretion, we will place a gecko on a 48 hour courtesy hold with a non-refundable down payment. All down payments and/or deposits are considered non-refundable unless expressed in writing as otherwise. If the prospective buyer does not send the remaining payment within 48 hours of a written request to purchase the gecko, it will be relisted and the buyer forfeits (loses) the deposit. We consider no animal “sold” until full payment has been accepted and received.

International (i.e., non-US transaction) Transactions: There are no health guarantees, shipping guarantees, refunds, or similar guarantees of any kind provided to International Customers (i.e., customers residing outside the United States and/or when the gecko’s final destination is outside of the United States).  In addition, all is and/or exportation related arrangements must be made by the buyer and the buyer is entirely responsible for them.  We will do our best to ship out on the specified day by the buyer to a domestic (US) location only, however, reserve the right to delay shipping if the weather is unsafe (i.e., departure, destination, and hub locations not between 45 degrees and 80 degrees Fahrenheit).  This paragraph supersedes any other language found on this website regarding international transactions.

Shipping Terms:  All animals must be paid for in full before delivery.  In addition, animals must generally be paid for in full to hold them for delivery until appropriate, safe shipping weather is available (unless an alternative arrangement is agreed to in writing).  Note: we will confirm the buyer’s shipping address and any special (and feasible) shipping instructions when the initial purchase is made and before the animal is shipped. It is the buyer’s responsibility to provide clear, complete, accurate shipping information, including any special instructions, and to confirm/correct the shipping address if given the opportunity to prior to shipment.

Shipping is done through FedEx Priority Overnight/Ship Your Reptiles/Reptile2you (or similar).  Please note that shipping fees include the cost of the shipment, insulated box, and any additional packaging materials necessary (unless stated otherwise).  If shipping is paid for by the buyer and buyer subsequently decides to pick-up the gecko in person instead, partial refund of shipping costs may be issued based solely at our discretion. 

These carriers generally deliver packages by 10:30am. Please be advised that this can vary and shipments may be delivered later than 10:30am depending on how far the package must travel from the FedEx hub. If you live in an area that requires an extended delivery time, please notify me before the package is sent. Note that most hubs provide the option to “hold for customer” where the package will be held until the receiver comes to the location to retrieve it. This is a highly recommended alternative.  We are NOT responsible for shipping carrier delays or other carrier issues and any negative consequences that may be caused by such. Shipping is available to the continental 48 United States. Please contact us if you are located outside of the continental 48 US states for permission before agreeing to purchase any geckos.

In person pick-up on Long island, New York or local shows that we attend is strongly encouraged and may get you priority in the purchase of a gecko for which there are multiple buyers.  Please contact us to discuss further.  

If we make arrangements for in-person pick-up and the buyer “no shows”, as defined as not showing up at the agreed upon meeting place within 30 minutes of the expected meeting time and without reasonable notice, buyer may forfeit up to 100% of the payment made for the gecko and delivery and the animal will be relisted for sale.  If a buyer encounters unforeseen circumstances related to an animal pick-up, please notify us immediately via email, text message, or phone call (and voicemail message if call is not answered).  

Live Arrival Guarantee: Excluding any delays on behalf of the shipping carrier or unforeseen circumstances by the buyer/receiver, we are happy to guarantee live arrival for each animal that we sell  if the animal is delivered on first attempt and on-time by its carrier service and we are notified in writing (e.g., text message, email, etc.) within 20 minutes of the animal being delivered of it being received and its condition.

Health Guarantee: We will provide a 48 hour health guarantee on any animal if the animal is delivered on first attempt by its carrier service and we are notified in writing (e.g., text message, email, etc.) within 20 minutes of the animal being delivered of it being received and its condition. (We must be notified in writing within 48 hours of your receipt of the gecko of the health concern.) This period begins once the package is delivered by the shipping carrier and is only valid if the animal was received as expected [i.e., no shipping delays and gecko was delivered on first delivery attempt by carrier or picked up within one (1) hour of arrival at the FedEx hub and buyer notifies us via email, text message, or phone call (and voicemail message if call is not answered) that the animal has been received]. This guarantee does not cover damage or injuries incurred once the box has been delivered including, but not limited to: dehydration, burns, hypothermia, drowning, choking, or from an accident. This guarantee does not cover tail loss.  We do not offer a health guarantee for animals picked-up at the Reptile Expo. We believe the buyer has sufficient time and attention to properly inspect the animal prior to purchase at a Reptile Expo and there are too many factors that can negatively effect the animal after it leaves our hands at the Reptile Expo.

Shipping Hold: We can usually hold animals until daytime and overnight shipping temperatures are within 45 to 80 degrees Fahrenheit, however, this generally requires that the animal be paid for in full during this hold period unless an alternative arrangement is agreed upon in writing.

Color: Color is not guaranteed upon arrival. Geckos can change colors, at times dramatically, throughout their life.  We do our best to provide an accurate, visual representation when posting our geckos for sale. Please note, though, that these pictures represent their coloration at one distinct point in time (that is, the time at which the picture is taken).  If more pictures are needed for you to feel comfortable purchasing the gecko of your choice, please let us know and we will try out best to comply. However, please note that pictures take time to process and another buyer may jump ahead of you and purchase the animal before additional photos can be taken, uploaded, organized, cropped, and sent. 

Gender/sex: the gender/sex of a juvenile (i.e., non-adult) gecko is not guaranteed (generally less than 40 grams); we use a commonly used pore sexing technique that is often, but not always accurate.

Refund Policy: If the buyer changes his or her mind on a sale after sending a payment but before accepting delivery, we reserve the right to keep up to a 50% non-refundable portion of the purchase price.

We reserve the right, at our discretion, to refund all or part of the payment received for a gecko and relisting the gecko for sale if we feel that the buyer is being unreasonable over a prolonged period in their availability to safely receive the gecko (unsafe weather conditions excluded).  

If a female Chahoua lays eggs prior to shipping and arrives to her new owner with a tail that is wavy, that is not considered a defect and is not a valid reason to request a refund.  (This can happen, especially with the added stress of transport, and calcium supplementation generally corrects this issue.)  

If a buyer receives an animal and feels that he or she is entitled to a refund, we will discuss any concerns within one (1) hour of the animal being delivered by the shipping carrier. For this refund policy to be valid, the all of the following conditions must be met:

-The receiver must have been onsite at the address provided to receive the package directly from the shipping carrier

-If signature is required, it must have been completed upon first delivery attempt/within one (1) hour of the animal arriving to the FedEx hub

-The package cannot have been left exposed or outside for any length of time

-The buyer must have notified me as soon as he/she noticed something of concern

The buyer is responsible for return shipping charges, as well as charges back to their address if a replacement animal is deemed appropriate. Refunds are subject to questions about the buyer’s husbandry practices as well as photo or video proof of injury, death or the area of concern.  In cases where the animal dies, we may request that the specimen is returned to us.

If we agree to a refund of any kind, it will be provided in the form of a credit towards a future purchase only. 

Breeding And Reproduction During The Hold Period: 

If we are holding an animal (or animals) in our care for any reason, including, but not limited to an ongoing payment plan or because weather is not within the acceptable range for shipping, we maintain the right to claim any eggs laid during the hold period. This qualifies even if the gecko(s) have/has been paid for in full. Prices paid are for the geckos listed for sale only and do not include offspring or eggs.

Applicable Sales Tax

Troy’s Geckos must collect sales tax for purchases delivered to a location in New York State.  By agreeing to make a purchase, including but not limited to, sending payment to Troy’s Geckos, you are agreeing that you are responsible for any/all applicable state/local sales tax charges, which will be calculated and may be billed to you after you checkout but prior to delivery.

Shipping Charges

Yes, Troy’s Geckos generally charges for shipping, which is typically $55 – $75, depending on a variety of factors.  If it’s not calculated at check out and you have any questions, please contact us immediately. If not, you me billed after you check out before shipping.

By sending payment, you agree to the terms of sale listed here.

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