FAQs

  • Yes, we offer discretionary group discounts that depend on a variety of factors.  We encourage

    you to contact us to discuss.

  • We take great pride in our animals, and go above and beyond in our level of care for them.  We

    have a team of dedicated caretakers to help to ensure the geckos get consistent, responsible care.

    (Sometimes make our own food using all natural, organic ingredients when available, including

    organic, human-food-grade cricket flour and grass-fed whey protein as sources of protein, and

    we source our feeder insects directly from the farm).  In addition, we do our best to provide

    honest, unedited pictures (we generally crop and adjust brightness of the pictures only).  

    We have spent years acquiring the nicest specimens we could get our hands on by leveraging

    friendships with other breeders, employing an “open checkbook”, and selectively breeding and

    holding back exceptional offspring.

    We are often complimented for providing prompt, friendly service.

  • No, the best way to get access to desired geckos is by signing up for the exclusive updates located at the bottom of our webpage.

  • You can find Troy’s Geckos at most White Plains Reptile Expos (White Plains, New York) and Long Island Reptile Expos (Brentwood, New York). Please see the list of upcoming shows in our About page.

  • Yes, we do ship geckos within the Continental 48 United States (international buyers, please

    contact us to discuss options for international shipping) when the weather is appropriate

    (generally between 45 degrees and 85 degrees Fahrenheit at the destination, departure, and

    transfer hub locations).  Shipping charges are generally $65 - $95, depending on the size of the

    box and its travel distance (from the Northeast). For more information regarding our shipping

    policy, please check out our terms and conditions here: Terms and Conditions

  • Yes!  Geckos can change colors, at times dramatically, throughout their life.  We do our best to

    provide an accurate, visual representation when posting our geckos for sale.  Please note, though,

    that these pictures represent their coloration at one distinct point in time (that is, the time at

    which the picture is taken).  If more pictures are needed for you to feel comfortable purchasing

    the gecko of your choice, please let us know and we will try out best to comply. However, please

    note that pictures take time to process and another buyer may jump ahead of you and purchase

    the animal before additional photos can be taken, uploaded, organized, cropped, and sent.

  • All buyers should be well prepared for their new gecko. All buyers should please read the Care

    section for clear guidance.

  • Long-term payment plans (more than 30 days) are generally not accepted. Once a commitment to

    purchase an animal has been received, full payment is required within 48 hours unless we agree

    to a written, alternative arrangement.

    At our discretion, we will place a gecko on a 48 hour courtesy hold with a non-refundable 25%

    down payment. If the prospective buyer does not send the remaining payment within 48 hours of

    a written request to purchase the gecko, it will be relisted and the buyer forfeits (loses) the 25%

    deposit. We consider no animal “sold” until full payment has been accepted and received.

    Please contact us to discuss the specific terms.

  • Please see our Terms and Conditions for details regarding returns and refunds here: Terms and

    Conditions

  • Please see our Terms and Conditions here and if you have any questions or concerns, please

    contact us to discuss prior to making a purchase: Terms and Conditions

  • Troy’s Geckos must collect sales tax for purchases delivered to a location in New York State.  By

    agreeing to make a purchase, including but not limited to, sending payment to Troy’s Geckos,

    you are agreeing that you are responsible for any/all applicable state/local sales tax charges,

    which will be calculated and may be billed to you after you checkout and prior to delivery.